North Shore Automotive Pty Ltd trading as Mercedes-Benz North Shore take care to respect our customers’ rights to privacy and fully comply with obligations under the Privacy Act 1988 and all amending legislation. We use any information we collect about our customers only in accordance with our Privacy Policy and to provide a more customised service experience.
While information is an important element in our ability to provide superior service, our most important asset is our customers’ trust. Keeping customer information secure and using it only as our customers would want us to, is a top priority for us all.
PRIVACY VALUES
We abide by the thirteen (13) Australian Privacy Principles. They are;
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We are committed to protecting your privacy and will only use your Personal Information in accordance with applicable data protection legislation, including the Privacy Act 1988 and all amending legislation.
“Personal Information” has the same meaning as in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.
Depending on the nature of our relationship with you, we may collect the following types of
Personal Information:
It would be unusual for us to need to collect all or even most of the above information from you. The information we will require will depend on the specific service(s) that we provide to you and/or the specific interactions we have with you.
Your Personal Information used, collected, and stored by us, can be accessed, by request, at all times. In the event that your information is inaccurate or incorrect, it can be corrected by a written request directed to the Privacy Officer.
HOW DO WE COLLECT YOUR INFORMATION?
Third parties
We provide services to other businesses. As part of those services, we may be asked to provide services on behalf of those businesses to you or otherwise deal with you in the course of providing those services. In those circumstances, we will receive your Personal Information from those businesses.
This may include where you a worker or customer of that business. The collection and disclosure by them of your Personal Information to us is governed by their Privacy Policy. We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.
Direct collection
We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
COOKIES AND WEB TRACKING
North Shore Automotive Pty Ltd uses tracking technologies such as cookies to recognise your browser each time it visit parts of our site, and to track which pages you visit whilst on our site. We use this information to optimize our site, personalise your experience and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record
keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.
FOR WHAT PURPOSE DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?
Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.
North Shore Automotive Pty Ltd uses, collects and holds your information to provide our products and
services to you, to better understand your needs and provide you with better services, including for:
Customer service, including to:
Marketing, including to:
○ obtain finance for you to contact brokers and finance companies, to try obtaining and apply the finance you require, at your request.
○ to arrange a lease of a vehicle with a third party;
and
○ to process a change of ownership of your vehicle. North
Shore Automotive Pty uses, collects and holds your information:
○ where we otherwise have a legitimate interest in doing so, including sharing your personal information within North Shore Automotive Pty Ltd and/or with the manufacturer of a vehicle you purchase, as described in more detail in paragraphs 6 and 7;
SHARING OF YOUR PERSONAL INFORMATION
We work closely with Mercedes-Benz Australia/Pacific acting as an agent on their behalf to bring you
a wide selection of vehicles, therefore trading using the manufacturer’s name and branding.Whether you purchase the vehicle from a dealership operating under the manufacturer’s branding or our own, your Personal Information will, in the first instance, be collected by us and will be used for the purposes described in section 3. We will also share your Personal Information with the manufacturer, for the purposes such as, but not limited to, determining service campaigns due on your vehicle, maintenance of your vehicle in accordance with your warranty, various communications, and to facilitate in-vehicle technology.
In addition, where you have provided your consent, the manufacturer may use the Personal Information
that you have provided to us to send you marketing communications and product safety information (we may ask you for consent on the manufacturer’s behalf and where we do so we will pass your preferences, including any changes to these preferences, onto the manufacturer).
We share your Personal Information with the manufacturer because:
The manufacturer has its own responsibilities to you for any use it makes of your Personal Information. The manufacturer will have its own privacy notice which will provide you with more information about how the manufacturer uses, collects, and shares your Personal Information. You can contact the manufacturer directly should you require more information about their Privacy Policies, or if you wish to exercise any of your rights in respect of the manufacturer’s use of your Personal Information. Further information on the manufacture’s Privacy Policy can be found in the website footer or directly on the manufacturers website.
We further commit to manage Personal Information, by the following: –
DISCLOSURE OF PERSONAL INFOMATION
We may disclose your Personal Information to:
Depending on the brand of vehicle you purchased (including pre-owned vehicles), or the nature of your transaction with North Shore Automotive Pty Ltd, this may, but not limited to, include some of the following countries: Canada, France, Germany, Ireland, Italy, Japan, Netherlands, Singapore, United Kingdom & United States.
If a country which is not considered to have the same standards of protection for personal data as those in Australia, we will take all reasonable steps required by the Privacy Act 1988 and other amending legislation, to ensure sufficient protections are in place to safeguard your Personal Information.
DIRECT MARKETING MATERIALS
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
With your consent, we may provide your Personal Information to organisations that we partner with from whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive further information.
At North Shore Automotive Pty Ltd we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from our marketing, you can do so via the unsubscribe link in each marketing communication.
ACCESS AND CORRECTION
You may request access to any Personal Information we hold about you at any time by contacting us (see
details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For
example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information, we hold about you is incorrect, incomplete or inaccurate,
then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the Personal Information stating you disagree with it.
THIRD PARTY WEBSITES
Links to third party websites from websites operated by North Shore Automotive Pty Ltd and
affiliated businesses are provided solely as a convenience to you. If you use these links, you will leave the relevant North Shore Automotive Pty Ltd site.
North Shore Automotive Pty Ltd are not responsible for any of these sites, their content or their usage of your Personal Information.
SECURITY
North Shore Automotive Pty Ltd are committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
CHANGES TO THIS STATEMENT
North Shore Automotive Pty Ltd may make changes to this Privacy Policy from time to time for any
reason. We will publish those changes on our website. This policy was last updated in June 2022.
COMPLAINTS OR QUESTIONS
In the case of a customer wishing to correct any information held by us, or in the event of them
wishing to lodge a complaint, then the matter should be addressed in writing to:
The Privacy Officer
North Shore Automotive
PO Box 140
Liverpool BC NSW 1871
OR
fraserp@frizellesunshine.com.au
The matter of complaints shall be dealt with by the Privacy Officer who shall report to the General Manager of the business weekly in the event of complaints being received. A response shall be provided to the customer within seven (7) days to thirty (30) days of a written complaint being received. Our customers Personal Information is always available to you by request at no charge.
For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
EXPRESS CONSENT TO COLLECTION, STORAGE, USE AND DISCLOSURE
By agreeing to accept the terms of this Privacy Policy, or by providing your Personal Information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your Personal Information for each of the purposes and to all of the parties outlined in this Privacy Policy.